Refund and Returns Policy

1. General Policy

At snapshotco, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Return requests must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

To be eligible for a return, the product must be:

• Unused, undamaged, and in its original condition.
• In its original packaging, including any accessories, manuals, and tags.

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Final‑sale or clearance items, unless required by law.
• Products that have been altered, damaged, or used.

3. Return Process

3.1. Initiating a Return

To start a return, please contact us at [email protected] or call +1 (267) 920-8138. Provide the following information:

• Order number.
• Reason for return.
• Preferred resolution (refund or exchange).

3.2. Shipping the Return

Once your request is approved, we will provide a prepaid shipping label for eligible returns. You are responsible for packing the item securely and attaching the label. Return shipping costs are covered by snapshotco only when the return is due to a defect or an error on our part.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Amount Refunded

The refund will include the product price and any applicable taxes. Original shipping charges are non‑refundable unless the return is a result of our error.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability.

6. User Responsibilities

Customers are responsible for:

• Providing accurate contact information.
• Ensuring the returned item is packaged safely to prevent damage during transit.
• Adhering to the 30‑day return window.

7. Legal Disclaimer

All returns and refunds are governed by applicable consumer protection laws. This policy does not affect your statutory rights. snapshotco reserves the right to amend this policy at any time, with changes posted on this page.

8. Contact Information

If you have any questions regarding this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (267) 920-8138
• Address: 7140 Northeast 6th Lane, Philadelphia, Pennsylvania 19161, United States